Put people ahead of cleanup
Keep people and pets away from unstable trees, hanging branches and affected utility lines. For immediate danger to life or a utility emergency, contact emergency services or the utility provider. Do not approach a damaged tree to inspect it or try to free branches that are under load.
Explain the urgent part of the request
Say whether a tree is on a building, blocking the only access route or lying in an open area. Include the property location and a number where you can be reached. These details distinguish a time-sensitive hazard from debris that can be addressed after the immediate situation is controlled.
Separate initial access from full cleanup
Urgent work may focus on a specific obstruction or concern, while complete debris removal, additional tree work and stump grinding may require a separate scope. Ask what the proposed visit covers and what remains to be scheduled. Do not assume one emergency request includes every damaged tree on the property.
Keep records for your own decisions
Photographs from a safe location and a clear written scope can help you document what happened and the work requested. Coverage, reimbursement and claim requirements are decisions for your insurer. This page makes no promise that tree work will be covered by insurance.